One miss ends the run.
Some requests go through the system. Broken playback, subtitle, and audio-language reports go to Management by hand.
This is the normal lane. It can match titles, place orders, and text you when things move.
Say the exact title. If it matches, staff can order it or tell you where it stands.
Check if it is on Plex, downloading, or already listed in New & Soon.
This is a note for a person. It is not an automatic job.
Management checks manual escalations later. No download, subtitle, or audio change happens automatically.
Say the title, the season and episode if it is TV, what is wrong, and where it happens if you can.
Ask for subtitles, forced subtitles, or better captions. A person checks sources by hand.
Ask for a dub or alternate track. Management checks the current copy and options.